Get 99 FAQ Welcome to our FAQ page. Here you'll find answers to the questions our members ask most. Whether you're a new member or a seasoned player, this FAQ helpful. Questions are organized by category, so you can easily find the information you need.
This FAQIf you can't find your answer here, contact us directly at support@get99.bizto email us. Our support team is available 24/7 to help.
Account & Registration
Signing up at get 99 is quick and easy. All you need is an active mobile number, an email address, and your full name. Fill in the registration form, verify with the OTP sent to your phone, and your account will be ready to go. The whole process takes just 2–3 minutes. To register, Click Here।
No. Under get 99's policy, each person is allowed only one account. It is not possible to create multiple accounts using the same mobile number or email address. Attempting to do so may result in a permanent account ban and forfeiture of all balances.
A mobile OTP is all you need for betting and deposits. However, identity verification (KYC) may be required for your first withdrawal. In that case, you'll need to submit a photo of your national ID or passport. This is done to keep your account secure.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes just 1–2 minutes.
If your account is suspended, immediately support@get99.bizEmail us and include your subject line along with your registered mobile number. The support team will resolve your issue within 24 hours. In most cases, accounts are temporarily locked for security verification purposes.
Deposits & Withdrawals
Get 99 accepts deposits via bKash, Nagad, Rocket, Upay, and various bank transfers. Mobile banking methods are the fastest — your balance typically updates within just a few minutes.
The minimum deposit at get 99 is just ৳300. Even with this small amount, you can access all games and betting options and qualify for the welcome bonus.
Withdrawals to bKash, Nagad, and Rocket are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days. Processing times may be slightly longer late at night or during peak hours.
The minimum withdrawal is ৳500. The maximum limit depends on your account level and VIP tier. Standard members can withdraw up to ৳50,000 per day. VIP members enjoy higher limits.
First, refresh the page and wait 5–10 minutes. If the issue persists, please contact us with the transaction ID from your mobile banking app, support@get99.bizto email us. Our team will resolve your issue promptly.
Bonuses & Promotions
get 99 offers a range of bonuses:
- Welcome Bonus — up to 100% on your first deposit
- Reload Bonus — on every subsequent deposit
- Daily Cashback — Based on Your Daily Loss Rate
- Referral Bonus — Invite a Friend and Both of You Benefit
- Tournament Prize — available when you participate in special events
Each bonus comes with its own wagering requirements, detailed in the respective bonus offer. Generally, you'll need to wager 15–30x the bonus amount before making a withdrawal. For full terms, Terms & Conditions View the page.
Log in and go to your Wallet or the Promotions page. Enter your code in the "Voucher Code" box and hit submit. The bonus will be credited to your account instantly. To find out more about vouchers, Voucher Page click here.
No, bonuses cannot be withdrawn directly. Once you've met the required wagering conditions, any winnings earned from the bonus can be withdrawn. Your own deposited funds, however, can be withdrawn at any time.
Betting & Gaming
get 99 offers betting on over 30 sports, including cricket, football, kabaddi, tennis, basketball, volleyball, and badminton. Cricket and football have the most matches and markets available. To learn more, Bet Page click here.
Live betting lets you place bets while a match is in progress. Odds update in real time based on how the game unfolds, so you can place a bet at any moment and make quick decisions. Log in to access Live Betting.
Yes. All casino games at get 99 use certified RNG (Random Number Generator) technology. Live Casino games are run by real dealers and are fully transparent via live stream. RTP (Return to Player) information is published for every game.
Get 99's Jackpot Simply log in and join directly from the game. Placing regular bets on eligible slots or games increases your chances of hitting the jackpot. A portion of every bet from all participants goes into the progressive jackpot pool, and the winner takes the entire pool.
Security & Privacy
Yes. Get 99 uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read more.
Change your password immediately and support@get99.bizand let our support team know. They'll investigate your account and, if needed, temporarily lock it to keep it secure. Never share your password or OTP with anyone.
Log in and go to your profile settings. Click the "Security" tab and enable two-factor authentication. From then on, every login from a new device will require a mobile OTP, giving you an extra layer of protection.
VIP Program
When you register at get 99, you're automatically enrolled in the VIP program. Regular betting earns you points, which help you advance through Bronze, Silver, Gold, and Platinum tiers. Each tier comes with its own exclusive benefits. To learn more, VIP Page click here.
VIP members enjoy:
- Higher Cashback & Reload Bonuses
- Faster Withdrawal Processing
- Dedicated Account Manager
- Access to Exclusive Tournaments & Events
- Higher Daily Withdrawal Limits
- Birthday Bonus
For players who regularly bet large amounts, get 99 offers a dedicated High Roller program, featuring extra bonuses, priority support, and custom offers. To join the high roller tier, you'll need to meet a specified monthly betting volume.
Technical Issues
Clear your browser cache and cookies, then refresh the page. Try a different browser or use incognito mode. Check your internet connection. If the problem persists, support@get99.bizto let us know.
Yes, Get 99 is fully mobile-responsive. The site runs smoothly on any modern browser across both Android and iOS devices. Every feature available on desktop is also accessible on mobile. For the best experience, we recommend using Chrome or Safari.
get 99's system automatically saves your game state. Once your connection is restored, log back in and check your game history — you can pick up right where you left off. Any in-progress bets will be processed correctly.
Why Choose get 99
Why Choose Get 99
Here's a quick look at why millions of members across Bangladesh choose get 99.
Instant Payments
Deposits and withdrawals via bKash, Nagad, and Rocket are completed in just a few minutes. No waiting, no hassle.
Top-Level Security
Your account and funds are protected with 256-bit SSL encryption and two-factor authentication.
Exciting Bonuses
Fresh offers, cashback, and reload bonuses every day. New members can receive up to 100% on their welcome bonus.
Mobile-First Design
Works smoothly on any smartphone, loads fast on Bangladesh's networks, and uses minimal data.
VIP Rewards
Regular play earns you progress through VIP tiers, unlocking exclusive rewards, higher limits, and personalized service.
24/7 Bangla Support
Our support team speaks Bengali and is always ready to help. Get quick resolutions to any issue via email.
500,000+
Active Members
30+
Sports Section
5 Minutes
Average Withdrawal Time
99%
Uptime Guarantee
Responsible Gaming Tips
Get 99 believes gaming should be enjoyable — not stressful. We encourage all members to play responsibly. Set your budget, stick to your limits, and treat gaming as entertainment. To learn more, visit our Responsible Gaming Page Read more.
18+ Only
Voluntary Deposit Limits
Self-Exclusion Option
24/7 Support
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